As reported by Adam Bienkov last week, Boris Johnson has broken his promise to keep all London Underground ticket offices staffed. However, the Mayor continues to insist, as he did during this morning’s  Mayor’s Question Time:

The first and most important point to make is no ticket office will be closed. They are not going to be closed.

The full schedule of current and proposed London Underground ticket office opening times, produced by LUL on 10 March, reveals a very different story. It is currently proposing to close the following ticket offices:

  • Jubilee line
  • Canary Wharf (East), Waterloo (Main – Excess), Waterloo (Shell), Wembley Park (Bridge Road)
  • District line

  • Earl’s Court (Warwick Road),  Aldgate East (East), Cannon Street
  • Central line
  • Monument, Chancery Lane (Saturday), South Woodford (West), Woodford (West)
  • Bakerloo line
  • Charing Cross (Trafalgar)

The schedule of swingeing cuts to the opening hours of remaining ticket offices reveals drastic reductions in opening hours to stations which are also major transport hubs and therefore process  huge numbers of visitors, who are most likely to be in need of ticket office assistance.

King’s Cross St Pancras’s Tube-side ticket office will not open until 06:15, rather than 05:00, and its Western ticket office will not open until 06:45 instead of 06:00 on weekdays. Victoria’s Main ticket office will open half-an-hour later and close half-an-hour earlier on weekdays. Instead of opening at 06:00 and closing at 00:00 on weekdays, Euston’s ticket office will open at 06:45 and close at 23:00.

The most inexplicable cuts, however, are reserved for those Piccadilly line stations which service London Heathrow Airport. Hatton Cross, used by many airport workers as well as travellers, will have its ticket office opening hours cut by 1.5 hours on weekdays, 4.75 hours on Saturdays and 4.25 hours on Sundays.

Heathrow T4, a 24-hour terminal which sees long-haul flights arriving from 04:30, will see its ticket office opening hours cut from 17.5 hours on a weekday to 10.75 hours (plus it will be closed entirely between 16:45 and 19:15), and will lose 2 hours on a Saturday and 2.75 hours on a Sunday. Heathrow T123 will open an hour later and close half-an-hour earlier on weekdays, an hour later and an hour earlier on Saturdays and close 15 minutes earlier on a Sunday.

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